Shipping policy

📦 Shipping Policy – VibeHouse Burundi

Last Updated: February 2026

At VibeHouse Burundi, we are committed to delivering your personalised and premium products safely and on time. Please review our shipping policy below.

🚚 1. Processing Time

All orders are processed within:

  • 1–3 business days for in-stock items

  • 2–5 business days for personalised/custom orders

Orders are not processed or shipped on Sundays or public holidays.

You will receive a confirmation email once your order has been shipped.

🌍 2. Shipping Locations

We currently ship:

  • 🇧🇮 Within Burundi

  • 🌍 Internationally via DHL Express

If your country is not listed at checkout, please contact us before placing your order.

📦 3. Shipping Methods & Delivery Time

🇧🇮 Local Shipping (Burundi)

  • Delivery Time: 1–3 business days

  • Delivery via: Local courier service

  • Delivery fee calculated at checkout

Same-day delivery may be available for Bujumbura (depending on order time).

🌍 International Shipping

  • Courier: DHL Express

  • Estimated Delivery Time: 3–7 business days

  • Shipping cost calculated at checkout based on weight and destination

⚠️ International customers are responsible for customs duties, taxes, and import fees if applicable.

💰 4. Shipping Costs

Shipping fees are calculated based on:

  • Product weight

  • Destination

  • Courier service selected

We occasionally offer Free Shipping Promotions — follow our social media to stay updated.

📍 5. Order Tracking

Once your order has been shipped:

  • You will receive a tracking number via email

  • You can track your order through the courier’s website

❗ 6. Delays

Delivery times are estimates and may be affected by:

  • Customs clearance

  • Weather conditions

  • Courier delays

  • High-demand periods

VibeHouse Burundi is not responsible for delays caused by third-party carriers.

🏠 7. Incorrect Address

Please ensure your shipping address is correct before completing your purchase.

VibeHouse Burundi is not responsible for orders shipped to incorrectly provided addresses.

📞 8. Questions?

For any shipping inquiries, please contact us:

📧 Email: support@vibehouseburundi.com
📱 WhatsApp: +25762907265